Frequently Asked Questions


What is the WCO Technology Network?

The WCO Technology Network (TeN) is a web-based application that groups information on technologies used by Customs and other border agencies and available on the marketplace. The application also offers Customs and the private sector the possibility to communicate and collaborate on issues related to technology.
TeN has two main interfaces. The first is a public interface open to anyone interested in Customs and border related technology matters. As part of the public interface, technology providers can share information on their products and services with governmental agencies. The second TeN interface is reserved for Customs. This closed working area will allow Customs administrations to discuss and share information with each other, exchanging views on technology-related experiences and future developments.

Is there a charge for Customs Administrations and other border agencies to access TEN?

Access to TEN is free for all of our member Customs administrations, other border agencies and international organizations.

Is there a charge for companies who wish to include their products in the TeN?

The TeN is free of charge for companies who wish to include their company and product information.

How will Customs administrations access the TeN?

Our Members can access the TeN via the WCO Member website, by using their WCO login and password.

How can companies join the TeN?

Companies can join the TeN by requesting an account login and password. The WCO will then review your request, and if approved, you will your receive your access details by email. You can then log onto the TeN and follow instructions to upload your information. 

How does the TeN database work?

The database can be searched either by company or product. The Company Directory provides general information on the company such as location, website, contact details and list of available products. Results can be narrowed using search filters.
The database can also be searched by product type. Specific technologies or equipment  can be selected by using the search filter to narrow results to fit specific requirements.

 

Can companies manage their own information?

Once a company registers, they will receive a login and password in order to access their own personal space. Companies can then add, edit or delete any products or information relating to their company. 

In which languages can companies upload their information?

The TeN is available in French and English. Information uploaded by companies into the TeN can be in English and/or French. If necessary, the content will then be translated into one or the other language. 

Is there a limit to the numer of products that can be added?

Companies can incorporate an unlimited number of product files.

How many interfaces does the TeN have?

TeN has two main interfaces. The first is a public interface open to anyone interested in Customs and border related technology matters. As part of the public interface, technology providers can share information on their products and services with governmental agencies. The second TeN interface is reserved for Customs. This closed working area will allow Customs administrations to discuss and share information with each other, exchanging views on technology-related experiences and future developments.

Can anyone post on the public forum?

Only registered companies, governmental agencies and other international organizations can post on the public forum. 

Can companies access the Members' forum?

No, only Customs Members can access this interface.